This is Chastain Sites’ (“Chastain Sites, LLC,” “we,” or “our”) Server Maintenance Policy. This Server Maintenance Policy discusses how we maintain our technology to improve and administer the services and how those actions will impact you.
We offer a 99.9% uptime commitment. We will use our commercially reasonable efforts to provide the Services twenty-four (24) hours a day, seven days a week. However, to operate efficiently and securely, servers and network equipment require routine maintenance and upgrades (“Scheduled Downtime”), and you acknowledge that from time to time, the Services may be unavailable for various reasons, including due to Scheduled Downtime or causes beyond our control. We will provide commercially reasonable advance notice to you for Scheduled Downtimes. We will use commercially reasonable efforts to minimize any other disruption, inaccessibility, or inoperability of our web servers, but we are not responsible for the unavailability of your website.
Planned outages, including Scheduled Downtime, will not fall under our 99.9% uptime commitment during these periods. Chastain Sites will make a reasonable effort to advise Chastain Sites customers as far in advance as possible of any predicted extended outages.
4. Backup of Data
Before attempting to troubleshoot any issue yourself or engaging us to assist with Service issues, please BACKUP ANY AND ALL DATA. Chastain Sites is not responsible for any data loss or corruption, including that resulting from: (i) our authorized actions, (ii) those actions you take using the Services, (iii) hardware failures, or (iv) any software or other technology failures.
5. Customer Responsibilities
6. Date of Policy
This Server Maintenance Policy was last updated on February 2, 2021.